Q: What after-sales guarantee do you have for the training head?

A: At Henan Masco Tech Co., Ltd., we don’t just stop at delivering products. We believe in building long-term partnerships. To ensure a worry-free purchasing experience for our global clients, we provide the following solid after-sales guarantees:100% Quality Consistency GuaranteeWe guarantee that the bulk production quality perfectly matches the approved samples you received. Every training head undergoes a 3-stage strict quality inspection before shipment to ensure uniform hair density, correct lengths, and flawless makeup.Defective Product Replacement PolicyIf you receive any products with manufacturing defects (such as severe shedding beyond normal combed loss, faulty tripod sockets, or bald patches), please contact us within 30 days of receiving the cargo with photos or videos. We will provide free replacements or store credits in your next order.Shipping & Transit ProtectionWe use heavy-duty, moisture-proof export packaging to prevent any distortion or water damage during sea or air transit. In the rare event of transit damage caused by logistics, we will actively assist you in filing insurance claims and ensure your losses are compensated.24/7 Professional Technical SupportAs a leader in teaching and learning, we provide continuous guidance on how to maintain the training heads to extend their lifespan. If your students or customers face issues regarding temperature settings for heat styling or chemical ratios for bleaching our models, our technical team is always ready to assist.Transparent Sourcing GuaranteeWe guarantee that the hair composition (e.g., 100% Human Hair, Mixed Hair, or Synthetic Fiber) is exactly as specified in your invoice. There are absolutely no hidden material mix-ups.